When you contact Hongkun Belting, complete an inquiry form, or request a quotation, we may collect information such as:

• Your name and company name.
• Business email address.
• Phone number or WhatsApp number.
• Country or region.
• Product requirements and inquiry details.
• Technical drawings, product photographs, equipment specifications, or other files you choose to provide.

Automatically Collected Information

When you visit our website, certain technical information may be collected through our website systems and enabled measurement technologies. This may include your IP address, browser type, device information, pages visited, approximate location derived from technical data, and website interaction information.

We encourage customers to provide only the information needed for their inquiries and technical discussions.

We use the information collected for legitimate business and website operations, including:

• Responding to product inquiries and requests for quotations.
• Reviewing drawings, belt dimensions, machine specifications, and operating requirements.
• Communicating with customers about quotations, orders, and product support.
• Providing, maintaining, and improving our website and services.
• Understanding website performance and the effectiveness of our marketing.
• Detecting technical problems, preventing misuse, and protecting website security.
• Meeting applicable legal and regulatory obligations.

Where applicable privacy laws require a legal basis for processing, we rely on the basis appropriate to the activity, such as responding to pre-contractual requests, legitimate business interests, legal obligations, or consent where required.

Our website may use cookies and similar technologies to support website functions, understand visitor interactions, and measure website performance.

These technologies may include services provided by third parties, such as Google, for website measurement and advertising performance analysis.

You can manage or restrict cookies through your browser settings. Depending on your location and the technologies enabled, additional consent or privacy choices may be made available.

Disabling certain cookies may affect some website functions. Where required by law, non-essential cookies will be subject to applicable consent requirements.

We do not sell customer inquiry information to data brokers.

We may share information when reasonably necessary for the following purposes:

• Service providers: Website hosting, email communication, form processing, security, and other technical services.
• Business operations: Relevant parties involved in processing a customer inquiry or fulfilling a confirmed order, when necessary.
• Legal requirements: When disclosure is required by applicable law or necessary to protect legal rights, prevent fraud, or address security issues.

As we serve international customers, information may be processed in countries other than the country where you reside. Applicable legal requirements for international data processing and transfer must be observed.

We retain personal information for as long as reasonably necessary to respond to inquiries, manage business communications, maintain relevant records, and meet applicable legal obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer required, we take appropriate steps to delete, anonymize, or securely retain it where continued retention is legally required.

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Object to or request restrictions on certain processing activities.
• Withdraw consent where processing is based on consent.

To submit a privacy-related request, please contact us using the email address provided below. We will review your request in accordance with applicable law.

Information Security

We take reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, and disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to external services or platforms, including WhatsApp, YouTube, and other third-party websites.

When you visit these services, their own privacy policies and data handling practices apply. We encourage you to review those policies.

We may update this Privacy Policy to reflect changes in our website, services, data processing practices, or applicable legal requirements.

Any updates will be published on this page, together with a revised “Last updated” date. We encourage you to review this page periodically.